indo178 Casino & Sportsbook Data Care

This page describes what we collect when you use indo178 and how we keep that data protected. We collect personal information — your name, email, phone number, payment details — only to verify your identity, process your deposits and withdrawals, and comply with legal requirements. We do not sell your data to third parties, and we do not use it for marketing purposes without your consent. Every piece of information you provide to indo178 is encrypted, logged, and accessible only to you and our compliance team.

Our data protection practices follow industry standards and local regulations. We conduct regular security audits, maintain strict access controls, and train our team on data handling protocols. If you have questions about how we use your data, or if you want to request access to your information, our English-language support team can help.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on indo178

We collect data in three categories: account information, transaction information, and activity information. Account information includes your name, email address, phone number, date of birth, and identity document (KTP, passport, or driver's license). We collect this during registration and identity verification to confirm you are who you claim to be and to comply with Know Your Customer (KYC) regulations.

Transaction information includes your deposit and withdrawal records, payment method details, and the amounts involved. We collect this to process your payments, reconcile your account balance, and detect fraudulent activity. We store payment method information securely and never display your full card or bank account number in your account dashboard — only the last four digits.

Activity information includes your login history, the games you play, your bets, your payouts, and the time you spend on indo178. We collect this to personalize your experience, detect unusual account behavior, and comply with regulatory reporting requirements. We do not track your location or use cookies to follow you across other websites.

Personal data

Name, email, phone, date of birth, identity document — collected during registration and verification.

Payment data

Deposit and withdrawal records, payment method details, transaction amounts — collected for processing and compliance.

Activity data

Login history, games played, bets placed, payouts received — collected for personalization and fraud detection.

Device data

Device type, operating system, app version — collected to optimize performance and troubleshoot technical issues.

How We Use Your Data

Second, we use your data to process your deposits and withdrawals. When you request a withdrawal, we check your account for any pending verification holds, confirm your payment method, and process your funds. We keep records of all transactions for your protection and for regulatory reporting.

Third, we use your data to detect and prevent fraud. Our system monitors your account for unusual activity — multiple failed login attempts, rapid deposits and withdrawals, or bets that deviate significantly from your normal pattern. If we detect suspicious activity, we may place a temporary hold on your account and ask you to verify your identity.

Fourth, we use your data to improve our service. We analyze aggregate data (not individual data) to understand which games are popular, which payment methods are most used, and where our app performs poorly. This helps us optimize indo178 for players in Jakarta, Surabaya, Bandung, Medan, and Semarang.

Fifth, we use your data to communicate with you. We send you account notifications (login alerts, withdrawal confirmations), support responses, and updates about service changes. We do not send marketing emails unless you opt in.

Third-Party Processors and Data Transfers

We use third-party service providers to help us operate indo178. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification vendors, and cloud hosting providers. We share only the minimum data necessary for each provider to perform their function, and we require all providers to sign data protection agreements.

Our servers may sit outside your jurisdiction. This means your data may be transferred to and stored in countries other than Indonesia. We ensure that any transfer complies with data protection regulations and that your data receives the same level of protection regardless of where it is stored.

We do not share your data with payment processors beyond what is necessary to process your transaction. For example, when you deposit via mobile banking, we share your name, phone number, and deposit amount with local payment's system, but we do not share your game history or account balance.

Your Rights on indo178

You have the right to access, correct, and delete your personal data. You can view your account information in your account settings and update it at any time. If you want a copy of all data we hold about you, contact our support team and we will provide it within 30 days.

You have the right to request deletion of your account and associated data. If you close your account, we retain your transaction records for a minimum of seven years to comply with regulatory requirements, but we delete your personal information (name, email, phone, identity document) within 30 days of your request, except where retention is required by law.

You have the right to object to certain uses of your data. For example, if you do not want to receive account notifications, you can disable them in your account settings. However, we cannot disable security notifications (login alerts, withdrawal confirmations) as these are essential to protecting your account.

Cookies and Tracking

We use cookies to remember your login status and your account preferences. These are essential cookies that allow indo178 to function. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside our platform.

You can disable cookies in your browser settings, but this may prevent indo178 from functioning properly. We do not use third-party analytics tools that track your behavior across the internet.

Data Retention and Security

We retain your transaction records for a minimum of seven years to comply with regulatory requirements and to support dispute resolution. We retain your account information (name, email, phone, identity document) for as long as your account is active, plus 30 days after you close it. After that period, we delete your personal information, except where retention is required by law.

We protect your data using industry-standard encryption (SSL/TLS) for all data in transit and at rest. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to authorized personnel only, and we require all staff to sign confidentiality agreements.

If we discover a data breach, we will notify you within 72 hours and explain what data was compromised and what steps we are taking to secure it. We will also report the breach to relevant regulatory authorities as required by law.

Contact Us About Your Data

If you have questions about how we use your data, or if you want to exercise your rights (access, correction, deletion), contact our support team. We respond in English via chat, email, and in-app messaging. We aim to respond to data requests within 30 days.

If you believe we have violated your data protection rights, you may file a complaint with the relevant regulatory authority in your jurisdiction. We will cooperate fully with any official investigation.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our service, legal requirements, or data protection practices. We will notify you of material changes via email or in-app notification. Your continued use of indo178 after such notification constitutes acceptance of the updated policy. If you do not agree with the changes, you may close your account.